Refund Policy

REFUNDS
Thank you for your purchase from The Nest Co
If you are not entirely satisfied with our products, refunds will be made under the following conditions:
You have requested a refund within 30 days of your purchase.  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase and the reason you are requesting your return.
Refunds (if applicable)
Once your refund request is received, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund request.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@thenestco.co.nz.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Exchanges will be made where you have accidentally or inadvertently purchased the incorrect product or service and would like to exchange it for a different one.  Where appropriate, a refund will be given if the exchange amounts differ.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver directly.
Please contact us at info@thenestco.co.nz if you would like to discuss a refund or exchange.

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